To ensure full treatment time, please arrive promptly at your allocated check in time. A late arrival may mean that your treatment time is reduced or unable to be honoured & you may still be charged your full treatment amount. On arrival for a spa package, we invite you to come and check in at the spa desk. You will be given your locker key and a copy of your personal itinerary. If you wish to book any more treatments on the day, we will do our very best to accommodate your request, but this may not always be possible. We do recommend advanced booking.

On their first visit, we ask all new clients to fill out and sign a health form. Please let us know if anything about your health has changed during your follow-up appointments so that we can make sure the therapies are appropriate before beginning.You will be offered an alternative if the treatment you have chosen is not appropriate. Any undiscovered allergies or reactions, including those resulting from using any home care products, cannot be held responsible by La Aesthetics Clinique. Exchanges or refunds are not permitted.Since our employees do not have the necessary medical training, they are unable to assess whether a treatment is appropriate for you in light of your health issues. Since staff do not hold the necessary medical training, our staff members are unable to assess whether a treatment is appropriate for you in light of your current health. Before scheduling a treatment or receiving one, it is the customer's obligation to confirm that the desired therapy is appropriate for any allergies or medical conditions. You should get advice from a qualified medical practitioner and consider it if you are aware of or worried about a medical condition that could make it unsafe for you to receive a therapy. the context of finality, you are in charge of your own overall health and wellbeing, and La Aesthetics Clinique, cannot be held accountable if you choose to pursue a course of therapy that is not advised. Patch Testing and Allergies Only certain treatments require a patch test to be carried out 24/48 hours before your first appointment and every six months thereafter. These treatments include: Tints to eyebrows,eyelashes. you must attend for a patch test 24/48 hours prior to your first treatment. As allergies can develop at any time to any treatment, all treatments are at your own risk. If you are concerned about any side effects or having a reaction to any of our treatment, it is advisable to have a patch test 48 hours prior to any treatment either now or in the future, especially if you have sensitive skin or have had a previous reaction to any product or treatment.

Cancellation Policy We kindly ask all clients to carefully read and understand the following cancellation policy. By booking an appointment, you agree to these terms and conditions, which are legally binding. Our Commitment to You At MYFace Beauty Clinic, we strive to provide excellent service and ensure that every client has a positive experience. To achieve this, we have implemented the following cancellation guidelines to manage appointments effectively and fairly for all clients and our team. Cancellation Guidelines 1. Last-Minute Reservations We recommend booking appointments only when you are confident you can attend. If you cancel or reschedule, your deposit will be retained or charged per the terms outlined below. 2. Cancellation Fees 72 Hours or More Notice Cancellations made at least 72 hours before the scheduled appointment will allow the deposit to be transferred to your next booking. Refunds of deposits are not available. If a rescheduled appointment is not booked within 60 days, the deposit will be forfeited. 48-72 Hours Notice If you cancel within 48 to 72 hours of your appointment, your deposit will be retained, and a cancellation fee equivalent to 25% of the full treatment price will be charged. Example: For a treatment costing £35 with a £15 deposit, the retained deposit will be subtracted from the amount owed, leaving a balance of £8.75 to be paid. 24-48 Hours Notice Cancellations within 24 to 48 hours of the appointment will result in a 75% cancellation fee. The deposit will be retained and applied toward the total cancellation fee. Example: For a £35 treatment, with a £15 deposit, £15 will be retained, and an additional £11.25 will be charged. Same-Day Cancellations or No-Shows Cancellations made on the day of the appointment or failure to attend without notice will incur a charge equivalent to 100% of the treatment price. Example: For a £35 treatment, the full £35 will be charged, with the deposit applied toward this amount. 3. Late Arrivals If you arrive more than 15 minutes late for your appointment, the full treatment price will still apply, even if we are unable to proceed with the service. While we understand unforeseen circumstances such as traffic delays may occur, we encourage all clients to plan ample time for their journey to avoid disruptions. If your late arrival means there is insufficient time to complete the treatment, we reserve the right to turn you away, and the full treatment price will be charged. If we are able to proceed with the service despite your late arrival, we will do our best; however, the treatment may be shortened or adjusted as necessary. Please understand that late arrivals can impact other clients’ appointments, which we do not allow as it disrupts our schedule and the experience of other clients. 4. Exception Policy Every client is entitled to one complimentary “free card” per calendar year, allowing for a cancellation without additional charges. However, the deposit will not be refunded but may be transferred to a new appointment if rescheduled within 60 days. 5. Confirmation Requirement We require confirmation of your appointment on the day it is scheduled. Failure to confirm may result in your appointment being released to another client. 6. Owner’s Right to Cancel As the business owner, I reserve the right to cancel or reschedule appointments for any reason, including on the day of the appointment. In such cases, deposits will not be refunded but may be transferred to the next available appointment. Why the Owner or Staff May Cancel While clients are required to pay cancellation fees for last-minute changes, MYFace Beauty Clinic reserves the right to cancel appointments at any time, including on the day of the appointment, for the following reasons: To maintain the highest standard of care, ensuring all services meet professional and safety requirements. Due to unforeseen circumstances, such as personal emergencies, health concerns, or operational disruptions. For the business’s needs, as it is my professional responsibility to balance time, income, and resources effectively. Why This Policy Exists Clients may feel it is unfair that cancellations by the business do not result in deposit refunds. However, the primary inconvenience to clients is their time, whereas cancellations from clients directly impact our income, staff scheduling, and business sustainability. This policy ensures fairness while recognizing the distinct differences in responsibilities. Direct Charges to Your Payment Method By booking an appointment, you consent to the use of your stored payment information for any applicable cancellation fees, late arrival charges, or no-show fees. MYFace Beauty Clinic reserves the right to charge your card automatically in accordance with this policy. Failure to settle outstanding fees may result in further action, including legal proceedings. Why These Policies Are in Place Fairness to All ClientsMissed or late cancellations impact other clients who could have taken those slots. This policy ensures availability for those in need. Respect for Our TeamOur team dedicates time and resources to each booking. Last-minute changes affect our ability to manage schedules effectively. Business SustainabilityDeposits and cancellation fees protect against revenue loss due to no-shows and last-minute cancellations, allowing us to continue providing high-quality services. Additional Legal Details By booking an appointment, you consent to these policies. Deposits are non-refundable under all circumstances. Charges will be made to the card on file, where applicable. Legal action may be pursued for unpaid cancellation fees. All payment details are securely stored and handled in compliance with data protection regulations. Deposits can only be transferred once. Subsequent cancellations will result in forfeiture. Refunds or fee waivers will only be considered for verified emergencies or critical situations at the sole discretion of MYFace Beauty Clinic management. Summary of Key Points Deposits are non-refundable. Ensure your availability before booking. Cancellation fees: 72+ hours: Deposit transferable, no fee. 48-72 hours: Deposit retained, 25% fee. 24-48 hours: Deposit retained, 75% fee. Same-day or no-shows: 100% fee charged. Late arrivals: Over 15 minutes late may result in rescheduling, shortened service, or full charge. Owner’s right to cancel: We reserve the right to cancel appointments for any reason without refunding deposits. Direct charge policy: Your payment method may be charged automatically for applicable fees. Free card: One cancellation per year without fee; deposit remains transferable. Thank you for understanding and supporting our efforts to provide the best service possible. If you have any questions regarding this policy, please feel free to contact us directly.

Comfortable attire is advised for our clients. Our recommendation is that you wear strapless clothing, especially when receiving treatments around the upper body.

We request that all packages treatment bookings are paid in full at time of making the reservation and are non-refundable. If you are making a booking with a gift voucher or for a smaller treatment, a deposit will be required at the time of booking to guarantee the reservation. Should you need to cancel your booking, we will provide an option to change your date and re-book an alternative date at no additional cost, when this request is made within the cancellation policy terms of 48H prior. Please note: Any refunds due will be given in the form of a La Aesthetics Clinique gift voucher. Cash refunds are not available. Please note that all our contact are recorded.

We reserve the right to make changes to our services, prices, and terms without prior notice and cannot assume liability for such changes. At times, advertised services or facilities may be temporarily unavailable due to reasons such as maintenance, cleaning, or inclement weather. For safety reasons, young children under the age of 16 cannot accompany you to your appointment. MYFace Beauty Clinic assumes no liability for any personal property lost or damaged during your visit. Prices listed are accurate at the time of booking. Please verify the current price list before making your reservation. A consultation and at-home care advice are included in the treatment time for all services. Our labour is guaranteed. If you are not satisfied with the results, please make an appointment for a follow-up consultation at the clinic. Please note that refunds are not available. By booking an appointment, you confirm that you have read, understood, and agree to these Terms and Conditions. This constitutes a contract between MYFace Beauty Clinic (Lincoln) and all customers making individual bookings or reservations for packages.